GENERAL

To register with us as a Designer/Architect, click here.

To register with us as a Retail Partner, click here.

You may also register by:

Once your registration has been approved, you will gain access to prices and product availability and be able to process orders online

If you are not to the trade, please note that you can still Order a Catalog and Sample Chips through our website. To find purchase BUNGALOW 5 products near you, click here.

To request a catalog, you can login to your account and order on the  Catalog Product Page. Alternatively, contact your Sales Rep, or email [email protected] .

The catalog costs $25 for trade and consumers alike. Members of the trade will be credited the purchase price against their next order. The catalog is also available for online viewing here.

If you have an account with us, you can:

  • Login and place an order through our website
  • Email us at  [email protected] 
  • Contact your sales rep.

We have permanent showrooms in New York, Dallas, Atlanta, Las Vegas, and High Point. Please click links above to go to individual showroom pages.

Our website is optimized for the latest versions of Chrome, Safari and Firefox on Windows and Mac OSX. It is recommended that you use the latest version to avoid any viewing issues. We have noticed that some users experienced issues with Internet Explorer.  

ORDERING

To register with us as a Designer/Architect, click here.

To register with us as a Retail Partner, click here.

You may also register by:

Once your registration has been approved, you will gain access to prices and product availability and be able to process orders online

If you are not to the trade, please note that you can still Order a Catalog and Sample Chips through our website.

Orders may be submitted through the website shopping cart, your local sales representative, [email protected] or fax (201.405.1888). Product pricing and order is only available to clients whose information has been submitted and approved through online registration. If you are not to the trade, please note that you can still Order a Catalog and Sample Chips through our website.

We accept Visa, Mastercard, American Express and Discover. We also accept U.S. checks and wire transfers. A $50 fee is required for all wire transfers to cover bank charges. If you are prepaying with a company check, please submit your full payment (including shipping charges) to: 

Bungalow 5 95 Mayhill Street Suite 5 Saddle Brook, NJ 07663 

Please allow two weeks for check clearance. A $25 return check fee is charged for all checks refused by your bank due to insufficient funds. Terms for reorders are based on credit approval only. CODs are not accepted.

Items are charged to you when they are ready to ship. You will not be charged for back-ordered item until it is ready to ship.

Notify us immediately if you would like to cancel an order: [email protected] or fax (201.405.1888). Please note that any cancellation after the order has been released for shipping is considered a return and is subject to a 30% restocking fee.

The stock availability of each item is shown on its product page on our website.

Retailers who have a valid taxpayer Identification Number (TIN) and a verifiable brick and mortar location, and who stock inventory, qualify for Stocking Dealer status. The minimum opening order for a Stocking Dealer is $2000 with no re-order minimum. If you are a retailer only ordering small accessories, which may be sent via UPS, then the opening order is only $600.

As designers ourselves, we are very designer friendly: there is no opening minimum or any reorder minimum for designers and interior decorators.

If you purchase a large volume of sales broadly across our product lines, you will qualify to be in the retail locator.

Retailers who consistently exceed the requirements become Key Retailer Partners, and receive more prominent positions in locator results, a large photo, and other marketing benefits.

Only Trade customers have sales reps. If you have already created a Trade account, you can locate your Sales Rep by clicking on the “My Account” button in the header.

Absolutely not. Our Sales Reps are your go-to person for ordering, for product questions, and for general information.

We offer custom colors only if you are ordering more than 30 pieces. We are happy to offer custom sizes and custom design services for hospitality and other larger-scale projects. Otherwise, products are sold as shown.

Bungalow 5 is happy to do COM upholstery for our Custom Upholstered Seating lines only.

If you decide to use your own fabric, then you’ll need to fill out our simple COM (Customer’s Own Material) form .

SHIPPING

We offer shipping services via 

  • Commercial freight delivery
  • Residential curbside delivery
  • Small package delivery (via UPS)
  • White Glove delivery

Please see Terms and Conditions for more details.

Expedited shipping is available for an additional fee.

Standard freight shipments to commercial locations takes 7-14 business days from pickup date. This will take longer if a transfer between warehouses is required. 

Expedited freight shipments to commercial locations takes 5-7 business days and is available for an extra 10% of invoice.

White Glove deliveries vary by region and carrier workload and can take anywhere from 7-21 days.

Bungalow 5 can ship container size orders to any destination overseas. However, it can only ship smaller orders to Canada. If you would like to arrange shipping to Canada, please provide your freight forwarder or customs broker information. Smaller orders going to countries other than Canada, can be sent to your consolidator anywhere in the continental United States.

Products can be picked up at our warehouse by appointment only. Select Customer Pickup when processing your order and directions will be emailed to you. 

We do not offer guaranteed shipping dates. 

Once your order has been released for shipping, you will receive a shipping confirmation email that contains tracking information for your order.

Periodically, we do hold stock for customers. Future ship dates will not incur additional fees if product availability guarantee is not required. Future ship dates will incur a $25 fee per order, per 4 week period, if product availability is required.

RETURNS & DAMAGES

We do not accept returns without prior approval. All returns are subject to a 30% restocking fee plus all related shipping fees. For return information, please contact customer service at 201.405.1800 or toll-free at 877.659.8594. Since it is in the nature of our handmade and hand-painted merchandise to have variations in color, finish and size, returns due to these factors will not be accepted.

Our products are packaged with the utmost care and all items are inspected by our quality control team prior to shipping. Bungalow 5 is not responsible for freight damages. Either you or your receiving company MUST INSPECT each item upon delivery. Damages must be clearly noted on the carrier’s Bill of Lading before the driver leaves. If you sign the delivery receipt without noting any damage, you are attesting that the items were not damaged when you received them.The trucker will therefore claim that any damage reported subsequently, were caused by you.

If the damage is severe and you feel that it cannot be easily repaired, please refuse the shipment. 

Note: If the driver will not wait while you inspect the shipment, note his name, truck number and “Driver Won’t Wait for Inspection” on the delivery receipt. Fax the delivery receipt to us at 201.405.1888. 

Damages should be reported to [email protected] within 5 Days of delivery with photos and SO (Sales Order) number. Damaged items should not be moved from the original ship-to location so the trucking company can inspect them.