GENERAL
How do I get a catalog?
How do I request a sample chip?
Can I see your product in person without going to a trade show?
What settings are recommended to view and use the Bungalow 5 website?
ORDERING
How do I set up an account?
How do I place an order?
What payment methods do you offer?
When is my credit card charged?
How do I cancel an order?
How do I find out if items are in stock?
What is your minimum order requirement for retailers?
What are the requirements to get my store listed in the Retail Locator?
Do I have a sales rep and how do I get their information?
Does it cost more to use my sales rep?
Can you do custom colors, finishes, or sizes?
Does Bungalow 5 do COM upholstery?
SHIPPING How long do shipments take once in transit?
Do you ship internationally?
Can I pick up my product at your warehouse?
Do you offer guaranteed shipping dates?
How do I track a shipment?
Can you hold my in-stock items at your warehouse for shipment at a later date; and what is the associated cost?
RETURNS & DAMAGES What is your return policy?
What do I do if I receive a damaged product?

GENERAL

How do I get a catalog?

To request a catalog, you can login to your account and order on the  Catalog Product Page. Alternatively, contact your Sales Rep, or email info@bungalow5.com .

The catalog costs $25 for trade and consumers alike. Members of the trade will be credited the purchase price against their next order. The catalog is also available for online viewing here.

How do I request a sample chip?

If you have an account with us, you can login and place an order through our  orders@bungalow5.com , or contact your sales rep.

Can I see your product in person without going to a trade show?

We have permanent showrooms in New York, Dallas, Atlanta, Las Vegas, and High Point. Please click links above to go to individual showroom pages.

What settings are recommended to view and use the Bungalow 5 website?

Our website is optimized for the latest versions of Chrome, Safari and Firefox on Windows and Mac OSX. It is recommended that you use the latest version to avoid any viewing issues. We have noticed that some users experienced issues with Internet Explorer.  

ORDERING

How do I set up an account?

To register with us as a customer, click here. Once your registration has been approved, you will gain access to prices and product availability on the website, and be able to process orders online.

How do I place an order?

Orders may be submitted through the website shopping cart, your local sales representative, orders@bungalow5.com or fax (201-405-1888). The website shopping cart is only available to clients whose information has been submitted and approved through online registration.

What payment methods do you offer?

We accept Visa, Mastercard, American Express and Discover. We also accept U.S. checks and wire transfers. A $50 fee is required for all wire transfers to cover bank charges. If you are prepaying with a company check, please submit your full payment (including shipping charges) to: 

Bungalow 5
95 Mayhill Street
Suite 5
Saddle Brook, NJ 07663 

Please allow two weeks for check clearance. A $25 return check fee is charged for all checks refused by your bank due to insufficient funds. Terms for reorders are based on credit approval only. CODs are not accepted.

When is my credit card charged?

Items are charged to you when they are ready to ship. You will not be charged for back-ordered item until it is ready to ship.

How do I cancel an order?

Notify us immediately if you would like to cancel an order: orders@bungalow5.com or fax (201.405.1888). Please note that any cancellation after the order has been released for shipping is considered a return and is subject to a 30% restocking fee.

How do I find out if items are in stock?

The stock availability of each item is shown on its product page on our website.

What is your minimum order requirement for retailers?

Retailers who have a valid taxpayer Identification Number (TIN) and a verifiable brick and mortar location, and who stock inventory, qualify for Stocking Dealer status. The minimum opening order for a Stocking Dealer is $2000 with no re-order minimum. If you are a retailer only ordering small accessories, which may be sent via UPS, then the opening order is only $600.

As designers ourselves, we are very designer friendly: there is no opening minimum or any reorder minimum for designers and interior decorators.

What are the requirements to get my store listed in the Retail Locator?

If you purchase a large volume of sales broadly across our product lines, you will qualify to be in the retail locator.

Retailers who consistently exceed the requirements become Key Retailer Partners, and receive more prominent positions in locator results, a large photo, and other marketing benefits.

Do I have a sales rep and how do I get their information?

Only Trade customers have sales reps.If you have already created a Trade account, you can locate your Sales Rep by clicking on the “My Account” button in the header.

Does it cost more to use my sales rep?

Absolutely not. Our Sales Reps are your go-to person for ordering, for product questions, and for general information.

Can you do custom colors, finishes, or sizes?

We offer custom colors only if you are ordering more than 30 pieces. We are happy to offer custom sizes and custom design services for hospitality and other larger-scale projects. Otherwise, products are sold as shown.

Does Bungalow 5 do COM upholstery?

Even though we show product with different fabrics during our trade shows and in showrooms, we do not offer COM upholstery.

SHIPPING

What shipping services do you offer?

We offer shipping services via 

• Commercial freight delivery
• Residential curbside delivery
• Small package delivery (via UPS)
• White Glove delivery.

Please see Terms and Conditions for more details.  

How long do shipments take once in transit?

Expedited shipping is available for an additional fee.

7-14

Standard freight shipments to commercial locations takes 7-14 business days from pickup date. This will take longer if a transfer between warehouses is required. 

Expedited

Expedited freight shipments to commercial locations takes 5-7 business days and is available for an extra 10% of invoice.

WhiteGloveDelivery

White Glove deliveries vary by region and carrier workload and can take anywhere from 7-21 days.

Do you ship internationally?

Bungalow 5 can ship container size orders to any destination overseas. However, it can only ship smaller orders to Canada. If you would like to arrange shipping to Canada, please provide your freight forwarder or customs broker information. Smaller orders going to countries other than Canada, can be sent to your consolidator anywhere in the continental United States.

Can I pick up my product at your warehouse?

Products can be picked up at our warehouse by appointment only. Select Customer Pickup when processing your order and directions will be emailed to you. 

Do you offer guaranteed shipping dates?

We do not offer guaranteed shipping dates. 

How do I track a shipment?

Once your order has been released for shipping, you will receive a shipping confirmation email that contains tracking information for your order.

Can you hold my in-stock items at your warehouse for shipment at a later date; and what is the associated cost?

Periodically, we do hold stock for customers. Future ship dates will not incur additional fees if product availability guarantee is not required. Future ship dates will incur a $25 fee per order, per 4 week period, if product availability is required.

RETURNS & DAMAGES

What is your return policy?

We do not accept returns without prior approval. All returns are subject to a 30% restocking fee plus all related shipping fees. For return information, please contact customer service at 201.405.1800. Since it is in the nature of our handmade and hand-painted merchandise to have variations in color, finish and size, returns due to these factors will not be accepted.

What do I do if I receive a damaged product?

Our products are packaged with the utmost care and all items are inspected by our quality control team prior to shipping. Bungalow 5 is not responsible for freight damages. Either you or your receiving company MUST INSPECT each item upon delivery. Damages must be clearly noted on the carrier’s Bill of Lading before the driver leaves. If you sign the delivery receipt without noting any damage, you are attesting that the items were not damaged when you received them.The trucker will therefore claim that any damage reported subsequently, were caused by you. 

If the damage is severe and you feel that it cannot be easily repaired, please refuse the shipment. 

Note: If the driver will not wait while you inspect the shipment, note his name, truck number and “Driver Won’t Wait for Inspection” on the delivery receipt. Fax the delivery receipt to us at 201.405.1888. 

Damages should be reported to claims@bungalow5.com within 5 Days of delivery with photos and SO (Sales Order) number. Damaged items should not be moved from the original ship-to location so the trucking company can inspect them.